You are required to notify us within 5 working days in the unlikely event that the item arrives with parts missing. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) indicating the location of the missing parts or components.
In addition, highlight the missing parts or components on the parts diagram, take a photo and email to us.
Once assessed and approved by our customer service team, you will be contacted with delivery details of the missing parts or components. We will also send you the tracking number so you can monitor estimated delivery date.